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EE smart wifi plus flashing blue continuously. Picture freezes

Jeanneypye
Investigator
Investigator

‎24-06-2025 04:29 PM

 
0 Helpful
14 REPLIES 14
Jeanneypye
Investigator
Investigator
In response to Mustrum

‎25-06-2025 08:29 PM

I have now placed the extender right next to the router and connected an
ethernet cable. Right now it is still flashing. I will leave it overnight.
JP
0 Helpful
Leanne_T
EE Community Support Team
In response to Jeanneypye

‎27-06-2025 09:40 AM

Hi @Jeanneypye 

Thanks for coming to the community. 

Has the extender stopped flashing blue since you last posted? 

If this is still flashing, please get in touch with our tech guides and they can run some troubleshooting to see what is needed to get this sorted 🙂

Thanks.

Leanne.

bobpullen
Star Contributor
Star Contributor
In response to Jeanneypye

‎27-06-2025 09:45 AM

@Jeanneypye wrote:
Yes my symptoms exactly. The TV from the main box works perfectly. I tried
resetting the affected TV with the wi fi code and the flashing stopped for
about half an hour then it started again. Hopefully some clever chap will
come up with the answer.
JP

Bit confused by the references to TV? What exactly is the problem? Simply the extender not pairing to the hub (and flashing blue), or is there some sort of TV box connectivity problem in the mix too?

If we're talking the extender, is the LED blue or aqua as they both indicate different things?

If you haven't already I would: -

  • Power off the main hub
  • Factory reset the extender by inserting something into the pinhole at the rear of the device until the LED goes green (I think!)
  • Power the extender off
  • Power the main hub back on
  • Try repairing the extender to the hub by pressing the WPS button on each device (or use an Ethernet cable between the two if you prefer)
Jeanneypye
Investigator
Investigator
In response to Leanne_T

‎27-06-2025 01:29 PM

Thanks Leanne,
The light keeps flashing continuously . I finally called the EE engineer
today and ran through everything to no avail. However I believe I now have
a solution. On Sunday past we had a very severe thunder and lightning
storm. Lightning struck very close and cut the power for about 30 seconds.
Some of our neighbours had router damage. The engineer believes that this
is the problem with my mini box and he is sending a replacement.
Watch this space.
JP
0 Helpful
bobpullen
Star Contributor
Star Contributor
In response to Jeanneypye

‎27-06-2025 01:53 PM - edited ‎27-06-2025 01:54 PM

@Jeanneypye - ah, so it is a TV box you're having problems with!

Rather than use button presses on the TV Mini Box/Hub/Extender, do this on the Mini Box: -

  • In the menu on the TV box, navigate to Settings (bottom-left)
  • Select 'Broadband connection'
  • If you have any saved networks here, forget them
  • Select 'Wi-Fi Scan'
  • Select your EE hub/Wi-Fi name from the list of available networks
  • Enter your Wi-Fi password manually using the remote, being careful to respect upper/lower case etc.
  • Select 'Connect' (hopefully it connects to the Wi-Fi)
  • Select 'Done'