EE smart wifi disc won't connect to EE 5G smart hub

sammyjoepolo · ‎27-10-2023

Hi, We've just received a EE 5G smart hub and EE smart wifi disc. I've set the smart hub up with ease, however the wifi disc just has a solid red light. I've tried connecting via ethernet and WPS and have also tried the factory reset but to no avail. Any ideas please?!

XRaySpeX · ‎27-10-2023

You need to have an EE Smart Router, a fixed BB router, for the EE Smart WiFi Disc to function.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

sammyjoepolo · ‎27-10-2023

The 5G smart hub is a smart router?

XRaySpeX · ‎27-10-2023

But not with Capital letters. It's the title of a particular router. Also it's called a "Hub" not a "Router".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

sammyjoepolo · ‎27-10-2023

Apologies, I'm not sure I understand your previous message. We have a 5G smart hub for our broadband as we're remote so it runs on a nanochip. I'm confused why the smart WiFi disc won't connect - are you saying they aren't compatible?

XRaySpeX · ‎27-10-2023

That's what I'm saying! The EE Smart WiFi Disc is only compatible with a particular model of router, the EE Smart Router. See EE Smart WiFi Disc :

NOTE - You need to have an EE Smart Router for this product to function.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)