Cant access bill details

[Ayl30]

Went to renew my BB contract with BT and they told me it had to be done through you. did this and had floods of emails from you for some reason very annoying. Change came into effect and all working normally but I cannot access details of my bills.
I see this was a problem previously. Spoke to a cust services guy on 28th Dec who said it would be sorted in a few days - but it is still the same.
Would expect more from an organisation of your size, when is it going to be sorted.

Dont tell me to speak the BB care team, i have done that and am not going to waste my time talking again, JUST SORT IT - please

[Katie_B]

Hi @Ayl30.

Thanks for coming here. 

I am sorry that you are not able to view your bills. 

Are you aware if the team raised a ticket for this to be looked into?

Katie

[Ayl30]

Hi, I have a problem that I cant see my bills either. I went to renew my BB with BT and they said they were moving me to EE. All set up Ok and I  see money being taken from my bank account. Problem is when I go to your website it says bills not available. I phoned cust services on 28 Dec and they said they would sort it out. However 3 weeks later its still showing as not available. 
Abit worrying when an org of your size cant even produce bills!

[Linzi_H · Accepted solution]

Hi @Ayl30 

If the payments are being taken each month from your bank directly, the bills are definitely being produced, but our team will need to investigate why you can't see these online. 

Please call us when you can, as speaking with our team over the phone is the best way to resolve this. 

Linzi 

[nobby23]

I have the exact same issue since September I think. Called numerous times and not resolved. Last call I made a few days back said tech team would call but they didn't. I've called you now at least 5 times with no resolution. Looking on the website I can't send an email to detail the issue. Apparently my previous calls the call handler thought my issue was due to the broadband not being merged so asked for a merge, the last handler said this would do nothing as my Broadband is with BT, my mobile (at BT's request and insistence) is with EE. All I want is to look at my bills on the EE website when I log in.

[Linzi_H]

Hi @nobby23 

Our EE Customer Service team can help you further with your EE mobile bills, and I know you'll be keen to view these online.
I'm sorry you haven't received your callbacks as expected to get this resolved. The best next step now would be to call directly and request to speak to a Team Leader to escalate your complaint. 

I appreciate you've called a few times already, and if you'd prefer to email us instead you're welcome to do so using the complaints webform. Just a heads up, the webform response time is currently at least 7 days, so if you want this looked at quicker then please choose the option to call us. 

Linzi 

[nobby23]

Thanks, I'll try again. 

[Amanda166]

I can't access my billing details. I've tried and tried and it says this page is not available. Why am I getting emails about Netflix? I already have a Netflix account not through my EE tv account.

[Rach_H]

Hi @Amanda166,

Welcome to the Community!

I'd recommend speaking with our team if you're having trouble setting up your billing in your online account, and they'll be happy to help.

What is it the emails about Netflix are advising?

Rach