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EE refusal for compensation. Disgraceful

Hdavies4
Explorer

‎16-06-2026 04:41 PM

Back in April my broadband was down for 6 consecutive days.  I was informed that there was an issue with connection (MSO) across areas in South Wales and because of this I would automatically receive compensation.  EE now telling me that I do not meet the criteria for compensation and refusing to pay.  EE is disgraceful. Has anyone else experienced EE's appalling service and support?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-06-2026 04:51 PM

@Hdavies4 : You are not entitled to compensation for the 1st 3 of the fault excl. w/ends & hols. So potentially you could not be paid for at least the 1st 5 days. See Automatic compensation for broadband or landline issues

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero

‎16-06-2026 05:47 PM

@Hdavies4 Complaints is the way for you to go if your are so unhappy about it.

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