EE pricing for new customers not available to existing

tnj · ‎02-01-2026

EE has the 1.6Gb service on offer at £44.99 to new customers but will not offer it to existing customers. I am currently paying £64.99 for the the same service and I am out of contract and they can only offer to renew me at £72. At least I can leave with 30 days notice.

XRaySpeX · ‎02-01-2026

Always been like that. EE wants to grab new custs.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎02-01-2026

Hi @tnj

Unless you're loaded times are tough and you are able to move do so. Also check out Quidco and similar cashback sites for extra benefits. Good luck 👍🏻

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Ewan15 · ‎02-01-2026

It's tedious but you can leave and join a non affiliated provider on a rolling monthly contract and then go back to EE as a new customer

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband.