Hi!
I ordered an upgrade from 76mb FTTC to 1gb FTTP (Even though I'm on new EE , without a TV- they still will not let me take 1.6GB) - and agreed on £74 a month with the wifi 7 and smart wifi (Full works package)
This is more expensive than 1.6GB but I have a lot of devices in my house, so needs must.
Anyway after a week I'd not heard anything, everything was still sat on "pending" - So I called EE and they said it wasn't in their system and it was stuck - hadn't gone to Openreach.
They cancelled the order and told me to re-do it on Monday - so I'm starting the process again - very frustrating given the price that they can't get things right and even give the speeds we want. I'm paying absolutely eye watering prices given some of the competitors and their order systems are the same you'd expect from a budget ISP.
The sales guy when I initially upgraded was saying "The line knows you've got an EE modem installed, but we have to come and install a new one which isn't compatible with 1.6GB" - makes no sense. I am a new FTTP customer once they actually get around to installing it - it's like they want to overcharge us for 1gb full fibre rather than have any interest in giving people what they want. I even asked if he could cancel my broadband and redo it on 1.6 as a "new customer" - he said no as well.
I've been happy with EE for over 10 years, but this has been a rather demoralising experience..
