EE fibre broadband activated but no router delivered!

Jamie6767 · ‎03-10-2022

My broadband has been activated, however I have not yet received my router. Assuming this is down to the postal strikes. This was sent last Wednesday, I’m surprised this was not anticipated and another courier used. I’m now left with no broadband for who knows how many days, working from home.
Not a good start to my EE broadband experience.

BigHaze · ‎09-10-2022

No it yet I have rang up royal mail the delivery service they used and they had an issue and sending it back to the sender but that's their issue not mine they couldn't find the right address even tho they had the correct one I'm just really upset I've still not had my broadband

XRaySpeX · ‎09-10-2022

@BigHaze : When is you BB going live? You must have over a week to sort it out. Do you have a compatible router to use?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

BigHaze · ‎09-10-2022

my broadband is already live i had the email to say its been activated but i have still not got my router yet ive been waiting nearly a week now

Leanne_T · ‎10-10-2022

Hi @BigHaze

Please give us a call and the broadband team will see what they can do to help.

Leanne.

Bradley69 · ‎02-10-2024

I am waiting as well it takes the **bleep** are you have been waiting since 24th of September and they come back to me every time oh it'd be with you in three days and never here it's a joke

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