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EE broadband and your own router

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-Batman-
Established Contributor
Established Contributor

‎14-05-2025 07:02 PM

Just upgraded my full fibre broadband from BT to EE and I use my own router directly plugged in to the ONT.

when I was on BT I had to use the details below on my router settings

Username - bthomehub@btbroadband.com

Password - BT 

Does this need to be updated or can it be left as it is 

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XRaySpeX
EE Community Star
EE Community Star

‎14-05-2025 08:12 PM

You may leave it as is. EE has adopted BT's BB PPPoE creds.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Northerner
EE Community Star
EE Community Star

‎14-05-2025 07:05 PM

Hi @-Batman- 

Please read here:

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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-Batman-
Established Contributor
Established Contributor
In response to Northerner

‎14-05-2025 07:10 PM

@Northerner wrote:

Hi @-Batman- 

Please read here:

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Thanks 

Thx so looks like I don’t need to do anything 

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XRaySpeX
EE Community Star
EE Community Star

‎14-05-2025 08:12 PM

You may leave it as is. EE has adopted BT's BB PPPoE creds.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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-Batman-
Established Contributor
Established Contributor
In response to XRaySpeX

‎14-05-2025 08:30 PM

@XRaySpeX wrote:

You may leave it as is. EE has adopted BT's BB PPPoE creds.

Fab thx for confirming it 

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XRaySpeX
EE Community Star
EE Community Star
In response to -Batman-

‎14-05-2025 08:54 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP