EE app

Maxell · ‎10-07-2026

I had full fibre about three weeks ago. The EE app worked all that time. The app then updated yesterday and now I can't connect to the hub to see Wi-Fi controls, ect. I contacted EE and they said an update to correct this would be in two weeks. Anyone else have this problem?

LordMatt · ‎18-07-2026

The app was working for you? Like, honest-to-god functional?

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The only thing I like about EE is that their staff are generally nice people.

ShadowCreek · ‎19-07-2026

Yes, app fully working with all my products (mobile, tv, FTTC). Long may it continue 🙏

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LordMatt · ‎20-07-2026

Who or what did you have to sacrifice to get that? It has been hot garbage for me. I'm jealous.

The only thing I like about EE is that their staff are generally nice people.

Valerie08 · ‎19-10-2026

Hi.

I've just tried calling EE but their wait time for an Agent is 45 minutes. The App isn't working and I can't find how to chat with even an AI on the website.

JimM11 · ‎19-10-2026

@Valerie08 You may want to get used to the app not working, was down for maintenance earlier as reported, and looks to not have recovered well, although others appear to have it working again.