EE and VPN Connection.

[jester212]

Good day. 

I am hoping someone here can assist, as the EE customer service Tech that i spoke to dissmissed my issue.

I work from home 1 day a week and to enable me to do this i must connect to my office server via a windows VPN connection. I had no issues doing this until i switched my Full Fibre service to EE. Ever since then i have had several issues in establishing a connection. 

My first port of call is normally via my employers IT company and they go through there troubleshooting guide but to date they cannot find an issue with any of the settings or VPN credentials. They have indicated that it would seem something from the ISP side is dropping or blocking a connection. So they recommended that i contact my ISP and raise the issue with them. I called EE this morning and only to be told that they do not support VPN connections and were exteremly unhelpful. 

To add to the confusion if i disconnect my laptop from my home Wifi and connect via my mobile phone hotspot (Which is EE 5G) i can connect to the VPN without an issue. 

My network adapater has been reset, router hub has been reset and power flushed, i have a desktop that is connected via ethernet cable and a lapotop via wifi and none of these can connect to my works VPN.

So is this a case of EE blocks certain VPN connections or don't support it at all? It is exteremly frustrating to be told it isnt supported or there is something wrong with my hardware when there cleary isn't.

Any help would be grately appreciated. 

[Mattowen1981]

How is this marked as a solution when EE have confirmed to me over the phone they have a known higher order network issue with vpn routing for cloudflare. The vpn active creates horrific packet loss and makes it unusable. Cloudflare is a market leader so not having them working with your network is a problem as more and more people will be moving to their warp vpn for work purposes. As an internet provider you cannot hide behind the can you access websites and is the speed over your guarantee to dismiss an issue with your fundemental backbone network. VPN since covid has become an essential service and pushing people to their company IT when its clear the issue is the EE network (as no other provider presents this problem) is going to be detrimental to you sustaining your user base. I have this issue, you have accepted its a known issue with the network but months have gone by with no fix. You will be loosing me when my contract ends and a raft of other users as i know some significant parts of the public sector are looking to move to cloudflare warp. This is not a solution as should not be marked to mislead people and take the ownership of the the issue away for EE as it is 100% your problem with your network.

[Mattowen1981]

Its not false EE are aware of the issue and its with the network. BT are fine as are other providers. Looks like the only way forwards is to leave

[bobpullen]

@Mattowen1981 - the EE and BT core infrastructure is to all (relevant) intents and purposes practically the same!

I could be wrong but I don't think the other contributors to this thread are/were using Cloudflare either.

What hub are you using? I'm not too familiar with Cloudflare WARP but does it offer any control over traffic prioritisation? There are discussions elsewhere around these parts of problems affecting certain EE hubs when applications try prioritising the traffic they generate - wonder if that's somehow playing a part, rather than the network itself 🤔