EE Wifi Extender Smart WiFi 2023 - Flashing Green / Won't Reset

GregE350
Investigator
Investigator

‎06-12-2023 08:57 AM

Hi there,

What the title suggests....went to reset my extender last night as it had started flashing green, and for the life of me, it will not reset or stop flashing green?

There is nothing in the leaflet supplied with the device as to what this issue could be. There is a solid green light, but not flashing? And I've tried holding the reset in for a few seconds / 15 seconds / in while powering on, but no...nothing.

Any ideas appreciated!

PS - just for clarity - its one of these: Smart WiFi | Home WiFi Booster | EE

0 Helpful
13 REPLIES 13
Christopher_G
EE Community Support Team

‎06-12-2023 11:29 AM

Hi @GregE350 

Welcome to the community.

Which router do you have? We'll do our best to help.

Chris

0 Helpful
GregE350
Investigator
Investigator
In response to Christopher_G

‎06-12-2023 11:32 AM

Hi Chris, thanks for  the reply. I have the full EE Smart Wifi Plus setup.

The router is working fine.

0 Helpful
GregE350
Investigator
Investigator

‎07-12-2023 02:38 PM

So the replacement unit arrived. Paired it with router. Fine so far.

Moved it. Too far away, wouldn't connect. Moved it again, aaand.....green flashing light of death.

I really don't want a third one of these, just an explanation of what this issue could be? And is it fixable?

0 Helpful
GregE350
Investigator
Investigator

‎08-12-2023 08:43 AM

Anyone?

Thanks

Greg

0 Helpful
Hogswill
Visitor
In response to GregE350

‎08-06-2024 08:26 AM

Any luck with a solution. I'm new to EE and mine is doing the same. Cheers 

0 Helpful
Greg_T
Investigator
Investigator
In response to Hogswill

‎08-06-2024 08:40 AM

Hi there, EE replaced both free of charge- of course. Thankfully the replacements have been fine so far and rebooted a few times each time. I did get contacted by someone in EE who wanted to have a look at them to try and determine what had happened, but I never heard anything back.

Sorry I don’t know any more!

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Hogswill

‎08-06-2024 08:57 AM - edited ‎08-06-2024 09:24 AM

@Hogswill  Post the model number of both router and smart wi-fi extender. Also below links to the help guides.

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi
 

0 Helpful
Greg_T
Investigator
Investigator

‎08-06-2024 09:00 AM

Hi, are you a bot? The model details are earlier in this thread. 

JimM11
Brilliant Contributor
Brilliant Contributor
In response to Greg_T

‎08-06-2024 09:26 AM

@Greg_T sorry picked up the wrong name, there was a post couple days earlier were customer was sent the wrong smart wi-fi booster, which does not pair with the newer router.