EE WiFi for broadband customers?

[Harrywright97]

Hi, I have just been at a premises that has EE WiFi. 'available to all EE broadband customers, just login'  great !

However, if I try to login using my EE broadband email and password, after selecting EE broadband as my customer type, it just boots me back to the login page. How can I fix this?

[XRaySpeX]

Which "EE broadband email and password"? Those used by the router to connect to BB or those of your EE a/c? It should be the latter.

[Harrywright97]

I am using my login details for signing into my EE broadband account on the EE website. I took out my EE broadband package in May 2022. Am I illegible perhaps?

[XRaySpeX · Accepted solution]

Quite possibly. I believe it is only for EE New BB users, which would be from Nov. '23.

Which EE BB package have you?

[Harrywright97]

I am on the 500mbps full fibre to your door package

[gd-59]

I’m having the same problem went into Ee shop and was told I’ve been paying but they can’t find my broadband 

told them I come back as soon as I investigate 

[XRaySpeX]

@gd-59 : Are you talking about your EE Home BB or the public EE WiFi network, which this thread is about?