EE Smarthub disconnects at ~2300 every night

[GarethP]

Hi,

have a busy house with 3 kids, so get occasional drop outs during the day, but for the last month the Smarthub has been routinely disconnecting itself from the internet around 2300 every night. This will happen a few times as the evening progresses, which makes watching streaming channels with the wife frustrating.  The kids go to bed before 9, so it’s not their electronics causing it.

Current speed test shows a shade under 70 Mbps. 

screen shot of info from the hub is attached with ID name removed. If it does need to disconnect every day for some reason, could this be changed to 0300 or similar?

[GarethP]

Hi,

have a busy house with 3 kids, so get occasional drop outs during the day, but for the last month the Smarthub has been routinely disconnecting itself from the internet around 2300 every night. This will happen a few times as the evening progresses, which makes watching streaming channels with the wife frustrating.  The kids go to bed before 9, so it’s not their electronics causing it.

Current speed test shows a shade under 70 Mbps. 

screen shot of info from the hub is attached with ID name removed. If it does need to disconnect every day for some reason, could this be changed to 0300 or similar?

[XRaySpeX]

What's in the system log around 23:00? Look for "Down"s & "Up"s.

[GarethP]

Absolute tons … here’s 2 mins worth of about the time of last night’s first disconnection. 

 

 

 

[GarethP]

 

 

[GarethP]

22:52:30 ish. Everything appears to drop. Wi-Fi simple on phones and tablets never disappears. Sky TV error message says it’s the routes connection to the internet (to paraphrase). It can still detect the router via wifi

[James_B]

Hi @GarethP,

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James