25-07-2024 04:19 PM
Hi, I have a Smart Hybrid Connect HC10A which is connected via cable to my EE Smart Hub. What is the easiest way to test if it works and what sort of speed I get? I tried removing the incoming WAN ethernet cable from the smart hub router but that just resulted in the loss of all internet access.
I would appreciate any advice.
Many thanks
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25-07-2024 04:42 PM
@jongrayseal Removing the WAN cable is the way to test, takes 3-4 mins for the swap over, speed is dependant on the 4g network. Will copy the help info for you to go get. HTH
https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up
25-07-2024 04:42 PM
@jongrayseal Removing the WAN cable is the way to test, takes 3-4 mins for the swap over, speed is dependant on the 4g network. Will copy the help info for you to go get. HTH
https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up
30-07-2024 03:01 PM
Many thanks. All works as you suggested!! It took 20-30 mins to reconnect to the fibre after plugging the WAN back in. But all good. Appreciate your help.