Community Activity

contract duration

Hi, could you please let me know how long I have left on my mobile contract for number 07837 346863.  Thanks 

Revel15 by Visitor
  • 3 Views
  • 0 replies
  • 0 Helpful

Failed credit check for sim card

I wanted to buy the unlimited essentials plus sim card. This is my first sim card and i have no credit score as i dont have a credit card or mortgages or anything.EE, though very nice, said i could not have this sim card as my credit score is low and...

elksama by Visitor
  • 2 Views
  • 0 replies
  • 0 Helpful

Urgent help needed - live chat not working

The EE chat option is not coming up when I log into my app. We are abroad, my partner has had his phone stolen. I have tried to ring EE off my phone, the number is not working. There is no email address. I've tried different numbers, turned my spend ...

Seecam by Visitor
  • 4 Views
  • 0 replies
  • 0 Helpful

Webchat

Hello, trying to access webchat in the app but it’s not working. Is there not a webchat online?Thanks. 

Help24 by Visitor
  • 13 Views
  • 0 replies
  • 0 Helpful

INABILITY TO LINK MY BROADBAND TO MY MOBILE

I just cannot get my broadband linked to the app, I have phoned several times and have been assured that it will happen within 48 to 72 hours after that form was filled in by the help person. Nothing has happened. I was assured by the customer agent ...

Dehunter by Explorer
  • 20 Views
  • 1 replies
  • 0 Helpful

unable to access my account Website/ app

Unable to access my account via app/website. Once i login it says unable to load your information. It has been 4 weeks now. EE technical team unable to help. All they said, raise a ticket and wait for 7 days to get it actioned.  This is very frustrat...

agurung05 by Investigator
  • 116 Views
  • 8 replies
  • 2 Helpful

Termination fee for upgrading

Been charged £156 termination fee even though haven’t terminated my contract just upgraded which said was free upgrade online , been on the phone to ee and was told nothing they can do. 

Damienr by Investigator
  • 93 Views
  • 8 replies
  • 0 Helpful