Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE Smart Hub wont pair with EE App

EwanArm39
Investigator
Investigator

‎13-01-2025 06:58 PM

I have had EE Broadband for 8 months now and still can't pair my Smart Hub with the EE App so have no WiFi controls and cannot manage my hub on the app. I have tried contacting EE on a number of occasions but they have been no help. I transferred from Sky and have been very disappointed by the service! I have tried scanning the QR code but nothing happens. I have tried manually entering the details and nothing happens. Can anyone help?

Ewan Armstrong
0 Helpful
5 REPLIES 5
EwanArm39
Investigator
Investigator

‎13-01-2025 07:04 PM

I have just tried again and when I get to the pair your hub screen it says Tap the scan button in your app but there is no scan button!!

Ewan Armstrong
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-01-2025 07:05 PM

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Which EE app are you using? Not the EE Home app, I hope.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
EwanArm39
Investigator
Investigator
In response to XRaySpeX

‎13-01-2025 07:09 PM

I am on The Full Fibre 300 plan with a black EE Smart Hub and I am using the EE App, not the EE Home App

Ewan Armstrong
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to EwanArm39

‎13-01-2025 07:14 PM - edited ‎13-01-2025 07:15 PM

Which black Smart Hub? There are at least 4. Read its label or post a pix.

It's probably but not certainly the correct app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Minkey1
Star Contributor
Star Contributor

‎13-01-2025 08:09 PM

@EwanArm39 

Failure to open WiFi Controls was only one of several issues I had  with the BT>EE transition. Got this all the time. It was included in a global complaint I sent direct to the Executive and ultimately was manually fixed by someone in the BB Tech team. At the time it seemed to be a common issue. Works fine now on my phone and tablet. If you can’t get CS to pass you to a BB Tech, complain.

IMG_3573.jpeg

 

Good luck.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
0 Helpful