EE Smart Hub & Smart Wi-Fi disc

Profile closed · ‎11-03-2024

Due to being mis-sold a package, I originally ordered the 1.6gb Full Fibre and have already received a Smart Hub & Smart Wi-Fi disc.

I found out today that BT transfers aren’t allowed to have the top speed, it’s new contracts only.

So if I accept the 900mb will I need to return the Smart Wi-Fi disc, or can I still use it. Because when I try to re-order it tomorrow, I’m going to try and get the activation fee waived for the mis-selling of the product.

XRaySpeX · ‎11-03-2024

The Smart WiFi Plus extender still works with EE 900 Meg FF.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Profile closed · ‎11-03-2024

You mis-read the question, I understand it’ll work on the 900mb but the Smart Wi-Fi Disc as I call it isn’t included as part of the equipment, just the Smart Hub / Router.

XRaySpeX · ‎12-03-2024

OK, well send it back then.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP