EE Smart Hub SH20A (Product No. GRV9517UAC34 2-A-SA)

[Jez54]

EE Smart Hub SH20A   /   Product No. GRV9517UAC34 2-A-SA   /   Serial number: +112133+194200****R

I was just sent this hub by EE.  This is what it says on the nameplate on the bottom of the hub.  Apologies for substituting **** in the serial number, for security reasons.

Can anyone please tell me if this is the latest version of the EE Smart Hub, or perhaps an earlier version?  The 2020 version?  I was not expecting it to be a Smart Hub Plus, but I was expecting it to be the latest version of the Smart Hub.

I've seen other posts on here talk about SH(2023) as being the latest version of this hub.  Please can someone tell me what it actually says on the nameplate of the SH(2023) for its Model Name, Product No. and Serial number?  Thank you.

[XRaySpeX]

That looks as tho' you might be on the 50 Meg plan but I'm pretty sure that didn't have a 30 Meg upload which the 150 Meg plan does have.

I'm on the same plan & this is what I get from TBB speedtest:

https://www.thinkbroadband.com/speedtest/1736434813189017355

Please post the TBB link or image you got, as above.

@JimM11 : The beauty of the TBB test is that it shows the shape over time unlike the Oklas & Fasts. A fairly flat graph indicates a good steady reliable line.

[JimM11]

@XRaySpeX 100% agree to that, if you want to analyze the line better to use cloudflare lot more information can be gleamed from it.

[Jez54]

TBB test result.

[Jez54]

Sorry, when all else, fails read the instructions!!  Here's the link

https://www.thinkbroadband.com/speedtest/1736438669549980755

[JimM11]

@Jez54 Beginning to look like the download profile has not changed from your 50 to the 150, but until you ethernet test and eliminate the wireless to see if it jumps up to a faster speed, reserved until you try. Not knowing what phone, type of laptop, battery mode, running in balanced with low cpu to preserve the life of the laptop it's difficult to say.

[Jez54]

Thanks @JimM11 and @XRaySpeX both.  It gets curiouser and curiouser.

Here's the ethernet-connected result.  A pretty good approximation to 150 Mb/s.

https://www.thinkbroadband.com/speedtest/1736440017581527255

Because of the location of the FTTP modem, and the need for an ethernet cable of sensible length (5m), our hub has to be located in a room we don't use much, let's call it the "drawing room".  Where I normally sit, in our "living room", my laptop isn't in a direct line-of-sight to the hub.  In the way there are 2x brick internal walls each 12 cm thick, but there is an (open) door in each wall, both doors are in a direct line with the hub, and I'm sitting about 1.8m off to the side of that direct line.

Thinking that maybe negotiating the two (cold, damp) brick walls might be causing the wi-fi speed to degrade, I used my wife's much newer laptop (HP Pavilion, Windows 11) in the same room as the hub, sitting within 1.5m of the hub, and tried again over wi-fi. Here's the result - the same 50 Mb/s that I've always got over wi-fi no matter what device.

https://www.thinkbroadband.com/speedtest/1736440340220986255

And just to check the effect of the walls, I then used that same new laptop in my normal seat in the living room.  And once again, the speed is 50 Mb/s:

https://www.thinkbroadband.com/speedtest/1736440563854754655

This shows that the brick walls are not the problem.  And nor is the device.  I've since tried in various locations with 3 laptops, 3 mobiles, and our Amazon Firestick, and got the same result each time - nothing above 50 Mb/s.

So the new question is now, what setting would I need to alter in the EE Smart Hub SH20A in order to unlock the full wi-fi speed?  Hoping you guys can help, as I'm well out of my depth as you can tell.

[Jez54]

Or, perhaps it is that the hub is being clever and breaking down the available bandwidth of the 150 Mb/s FTTP connection so that several wifi-connected devices can each get their own 50 Mb/s download simultaneously?

In a sense it doesn't matter greatly as we're able to stream live TV through our Amazon Firestick perfectly adequately with 50 Mb/s, and nothing we do on laptops or mobiles comes close to requiring that sort of speed.  So it's now more of an academic question, and I'd certainly forgive you for having had more than enough of my ramblings!!

Thank you again, @XRaySpeX and @JimM11 for all your contributions, which have greatly increased my understanding and knowledge.

[XRaySpeX]

There's no settings of the EE SH you can alter to get faster speeds. The problem must lay at EE in your BB profile.

[Jez54]

I'm now getting more and more confused.

When I go back and click on those 3 links to the 3 separate speedtest results in my previous post, I'm seeing a completely different result that is not any one of the 3 that I was trying to show you, or any that I've obtained here this afternoon, and slower even than the 50 Mb/s that I get here.  I have no idea why that should be, or whose result that might be, as I thought the whole purpose of the result link was to allow exactly such sharing of test results?

The ethernet-connected result that I got WAS actually close to 150 Mb/s, as it should be.  I wasn't being ironic when I said "a pretty good approximation".  So, I'm satisfied (or I was at the time) that I'm getting the contracted 150 Mb/s arriving at the hub, which was my initial concern.

I then rambled on about whether perhaps there is some setting in the hub that is taking the 150 Mb/s which I've now seen is actually available on the FTTP and splitting it down into (say) 3x device streams over wi-fi each with a maximum speed of 50 Mb/s?

[XRaySpeX]

Those 3 links are pointing at some other speedtest result altho' the Display Text says the results you intended. I think I have corrected them to your intended:

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@Jez54 wrote:

https://www.thinkbroadband.com/speedtest/1736440017581527255

https://www.thinkbroadband.com/speedtest/1736440340220986255

https://www.thinkbroadband.com/speedtest/1736440563854754655

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