EE Smart Hub SH20A (Product No. GRV9517UAC34 2-A-SA)

[Jez54]

EE Smart Hub SH20A   /   Product No. GRV9517UAC34 2-A-SA   /   Serial number: +112133+194200****R

I was just sent this hub by EE.  This is what it says on the nameplate on the bottom of the hub.  Apologies for substituting **** in the serial number, for security reasons.

Can anyone please tell me if this is the latest version of the EE Smart Hub, or perhaps an earlier version?  The 2020 version?  I was not expecting it to be a Smart Hub Plus, but I was expecting it to be the latest version of the Smart Hub.

I've seen other posts on here talk about SH(2023) as being the latest version of this hub.  Please can someone tell me what it actually says on the nameplate of the SH(2023) for its Model Name, Product No. and Serial number?  Thank you.

[Jez54]

Thanks, JimN11,  until I came on here looking for answers to why I'm still having trouble getting a speed test, either from my "new" EE hub or from the EE app, I had no idea that the BT Smart Hub 2 and the EE Smart Hub S20A were the same.  But it figure I guess.

I changed from BT's 50 Mb/s to EE's 150 Mb/s not because I wanted the extra speed but because it was a little cheaper.  But I've not been able to see the 150 Mb/s speed at all using Ookla from my phone or laptop.  EE say their app lets you test from the hub, rather than over the LAN wifi, so I installed the EE app, but couldnt get it to connect to my BT Smart Hub 2.  So I contacted EE and bullied them into sending me an EE branded hub that would communicate with the EE app.  That was hard work, because they didn't want to send me a hub, saying I needed to upgrade to 300 Mb/s to get a new hub (I now realise they meant a Smart Hub Plus).   But eventually they agreed and send me this Smart Hub SH20A.  Which does connect to the app, but which still refuses to do a speed test either through the app or using the Broadband test button  when I connect using 192.168.1.254

[JimM11]

@Jez54 To start with the EE app will more than likely have an issue, the MyBT app that you used will still be the method to connect to that router, The speed test just use fast.com little bit awkward to work out, but first reading you see may indicate the speed to the router, as you have older tech it just does not work like you think. Have you been upgraded to a FF system to your home? 

Cannot say about the (2003) router but on the EE + the web interface speed test DOES NOT work, for sure....

[Jez54]

When I try to do a speed test using the app, I get a red triangle with exclamation mark symbol, saying "Speed test didn't work. Our fault. Try again or come back later when we've fixed things".  No matter how many times I try again, or come back later, it still refuses to do a speed test.

When I try using the hub on 192.168.1.254 and click the "Broadband performance test" button, then the "Test my speed" button on the next page, I get taken first to a BT webpage "Fix a problem with broadband and Wi-Fi".  When I click the "Test your broadband" button first I get the usual MyBT login page, then a BT page "Sorry we ran into trouble checking your service".  The "text us" link on that page suggested "Text Help followed by your landline number to 61998" but of course since switching to EE, I no longer have a landline!!

[Jez54]

What I'm trying to do is to establish whether the 50 Mb/s maximum that Ookla is still telling me, since upgrading to EE's 150 Mb/s service, is because I'm using the Ookla app on my phone or my laptop across the LAN wi-fi, or whether I'm not getting the contracted 150 Mb/s to the hub.  Hence wanting to run a speed test either direct from the hub itself, or via the EE app (which claims it provides test results both across the LAN and direct from the hub on the WAN).

I'm trying to gather information prior to the call back from EE scheduled for Monday morning, when the person who eventually agreed to send me the hub said she would call back to make sure everything is now OK.  Which it isn't, so far.

[JimM11]

@Jez54 We are going round in circles here, Has OR been to your property and upgraded the old copper line, to the new FF installation? If you are not sure, take a picture of what the router is connected too attach with the camera, we can work that out! Have a look see at my attached for you as to what you should see.

[XRaySpeX]

Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

[Jez54]

I've said (several times) that there is FTTP to the property, which was here when we bought the house in 2021.

[Jez54]

Thanks, XRaySpecX,  I'll try that link.  I'll try to connect an ethernet cable to the back of the router, but it's a little hard as I've to climb a stepladder, and I'm no longer as young as I was!!

[XRaySpeX]

@JimM11 : OP has already said he's on FTTP with 150 Meg plan.

@Jez54 : If you're on the FF 150 plan you'll get 150 Meg from any reasonable speedtest. even over WiFi

[Jez54]

Using the Thinkbroadband test I get 53.2 up / 29.8 down.   (Thanks, XRaySpeX, for that link, its far better than using Ookla).

That's using my laptop across the wi-fi.  I'll bring the stepladder in from the garage later, to try with ethernet!!

So that's just the same as when I was on BT's 50 Mb/s plan, no improvement at all.