EE Smart Hub Pro disconnects at midnight

[Lochness42]

I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.

Is this known issue? I had stable connection without such issues for months until now.

[JimM11]

@Lochness42 So far you seem to be the only one reporting such an issue, and there is not enough information to work on, when you say midnight are you sitting watching it happen, most overnight maintenance start's around the midnight point time wise to 7am when returned to service, but the concern is that you HAVE to restart the EE Router to get a connection again as once the work is over the Router should pick up and go automatically.

If you can say if able to web manager to the Pro and look at the log's may give an idea to what is going on during the period, will be a wan drop for sure but there is no way off knowing if it is Maintenance or not. As you have not seen for a few months could be that and new FW was dropped on the Routers couple of weeks ago, but might be an extensive maintenance going on locally!

You should take a look at the ONT lights when it shuts down at midnight get the before and after working and not also before you have to reboot to get connected again! 

[Lochness42]

It's actually a bit worse - I don't need to just restart it - I have to reset it by holding the reset button for 20 seconds to get out of the flashing green light. And as a result logs get wiped so I have nothing to looks at.        

At midnight the lights go into flashing green state. If I restart the Hub - it keeps flashing green and never changes to aqua, only if I reset it - after few minutes it connects and is aqua.

Some info about the hub:

App version: 2.34.2

Firmware version: r2.64.7-R-1303938-PROD-1

[JimM11]

@Lochness42 Look at the logs before you power it off, there is nothing to stop you doing that before then, also with the FW that you are quoting then there are updates being applied, as yours is way back in Feb25 version, so hopefully it's just not a failed FW update to your hub.... There is NO reason whatsoever to have to reset the hub to get it working for a failed wan drop off! Below is where it is heading too....

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://

You need to say what is going on at the ONT side, no idea which one you have installed as there are a good few different versions and types being used by OR but the Nokia and Adtran are the common ones!AdtranNokia

[Lochness42]

Sorry, I misunderstood which lights. I'll update after the network goes down tonight.

Is there a way to force firmware update? I can't find any such option in the admin panel.

[JimM11]

@Lochness42 Until one off the EE Community star's approves the attached pictures you will not be able to see them, but the ONT the separate box that was fitted for the Fibre connection required for your Pro Router to work are the lights to look at, they are just as important as the light on the Router, and NO there is no way for you to get a FW applied you just need to make sure that the EE Router is on and working in the small hours off the morning when EE push the update to it, NOTHING you can do!!!

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

[SN26]

I’m have exactly the same problem with the EE router, switches off/ flashing light at midnight for  the past couple of nights.

[JimM11]

@SN26 Do you also have to factory reset it to get it working again?

[Zolka]

Same here a few nights.. S63. I switched to mobile data than carrying on, only upstairs in the house because there have a poor signal downstairs. Luckily I have unlimited data, shame if someone needs to use limited usage. The camera system everything's connected to wifi is all useless. Also didn't even have an email or text for any planned update or maintenance.