06-02-2026 06:51 PM
Just a quickie.
When I powered on my new EE Smart Hub Pro 7 SH35A for the first time yesterday morning, I thought it was dead because the power indicator light between the power switch and USB-C socket didn't light up. I then tried the power supply from my eero router and it did go green but, but bizarrely wouldn't connect to the ONT. At this point, I wasn't aware of the info LED showing the status of the connection. My bad, typically I hadn't read the instructions and jumped to a conclusion.
I then reconnected the OE power cable; there was no green power LED, but it did connect to the ONT and the info LED turned blue.
My question is, should the power LED be lit?
Thanks.
Solved! See the answer below or view the solution in context.
13-02-2026 08:50 AM
And, a green usually means power on and good to go!
I clearly must have imagined the green light, which prompted me to believe the router was faulty, as I fully described.
I must have been looking at the green LED on my Sky Q box, which appears when it's powered on.
I think this topic has run its course and should be closed.
Thank you.
13-02-2026 08:53 AM
Closing topic, as the LED light states have been answered, and mystery of the green light has been explained.
Ali