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EE Smart Hub Pro 7 SH35A LED Power Light.

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Paullus1959
Contributor
Contributor

‎06-02-2026 06:51 PM

Just a quickie.
When I powered on my new EE Smart Hub Pro 7 SH35A for the first time yesterday morning, I thought it was dead because the power indicator light between the power switch and USB-C socket didn't light up. I then tried the power supply from my eero router and it did go green but, but bizarrely wouldn't connect to the ONT. At this point, I wasn't aware of the info LED showing the status of the connection. My bad, typically I hadn't read the instructions and jumped to a conclusion.
I then reconnected the OE power cable; there was no green power LED, but it did connect to the ONT and the info LED turned blue.

My question is, should the power LED be lit?

Thanks.

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Alex_H
EE Community Support Team
In response to Paullus1959

‎11-02-2026 12:56 PM

Hi @Paullus1959,

Thanks for visiting the EE Community

After speaking to our hub team they have confirmed the small LED on the rear of the new Smart Hub 7 Plus is not supposed to be illuminated under normal operation.

 

It is intended as a warning of sorts should somebody connect a third-party PSU that provides insufficient power. In this scenario, it lights up red.

 

We do not recommend the use of third-party power supplies.

 

So expect your new hub to behave the same way as the one it has replaced, as that light not being on is completely normal.

Alex

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XRaySpeX
EE Community Star
EE Community Star

‎06-02-2026 07:55 PM - edited ‎06-02-2026 08:05 PM

  1. An SH35A is a Smart Hub Plus 7.
  2. What USB-C socket? The router power supply plugs into a round oblong co-axial socket. The USB socket is only for charging other devices.
  3. Lights as per What the lights on your Smart Hub 7 Plus mean 
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎06-02-2026 08:00 PM

@Paullus1959 See the link below if any use!

EE Smart Hub 7 Device Guide | Broadband Help

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Paullus1959
Contributor
Contributor
In response to JimM11

‎06-02-2026 08:07 PM

Thank you for the information.

Should the power indicator light up, when the hub is powered on, because mine doesn't.

Thanks

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JimM11
Community Hero
Community Hero
In response to Paullus1959

‎06-02-2026 08:11 PM

@Paullus1959 You will need one off your fellow user's with that version off EE Router to either respond or you just need to call EE CS to find out, as far as it is, lights on the front lit, unit is powered!

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XRaySpeX
EE Community Star
EE Community Star
In response to Paullus1959

‎06-02-2026 08:12 PM - edited ‎06-02-2026 08:16 PM

Yes, it should start off Green & then Orange Flashing until hopefully it should end up Aqua when connected to the BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Paullus1959
Contributor
Contributor
In response to XRaySpeX

‎07-02-2026 07:09 AM

Sorry, my mistake, it is actually the latest Smart Hub 7 Plus SH35A, and it does have a USB C power supply instead of the round barrel type found on earlier models.

Paullus1959_0-1770447846297.jpeg

Paullus1959_1-1770448109897.jpeg

 

The power light I'm referring to is located between the grey circular power button and the USB C socket.

Thanks.

 

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XRaySpeX
EE Community Star
EE Community Star
In response to Paullus1959

‎07-02-2026 09:32 AM - edited ‎07-02-2026 09:34 AM

Yes, that LED light should be ON when the Power is turned ON. If it doesn't, that router must be faulty. Sorry, previously I was thinking of the figure '8' light on the front.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Paullus1959
Contributor
Contributor
In response to XRaySpeX

‎07-02-2026 11:35 AM - edited ‎07-02-2026 11:36 AM

Thank you for confirming that. I will contact EE CS.

 

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Paullus1959
Contributor
Contributor
In response to Paullus1959

‎08-02-2026 01:20 PM

A new router is on the way 👍😊