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EE Smart Hub Plus Wifi Instability

BlockyMan
Established Contributor
Established Contributor

‎17-08-2024 08:27 PM

Are there any known problems with the EE smart hub wifi?  Since joining EE I've noticed that the 5 ghz connection becomes unstable and after a while the 5 ghz network becomes unstable and my devices have periodic disconnects.  I can see on my PC that  I'm getting a lot of Event ID 5002 and 5005 errors during the connectivity issues.  I've found that if I factory reset the hub the problems go away but but they'll eventually return and I'll have to start again.  I've done the usual trouble shooting and I've made sure we're using a clear channel etc.  I've never had these issues before and if I connect my devices to my separate access point the issues dont occur so I'm fairly sure its something to do with he EE hub.

Does anyone know what's going on here?

0 Helpful
22 REPLIES 22
bobpullen
Star Contributor
Star Contributor
In response to Tormod55

‎02-06-2026 01:29 PM

@Tormod55 - there has been a firmware update recently that might have introduced this problem for you and others.

In the threads @JimM11 linked to, there's an allusion that fixing the 2.4GHz channel might help. No harm in you trying, even if you are thinking of throwing the towel in as it may help in the short-term...

  • Access Hub Manager at http://192.168.1.254
  • Follow prompts to accept security warnings
  • Click 'Advanced Settings' and enter your hub admin password (found on removeable settings card)
  • Click 'Wireless' and under the 2.4GHz section, change the channel drop down from 'Smart' to an explicit channel e.g. Channel 6.
  • Save the changes and allow 5-10 mins for the WiFi to settle

If you do give it a go, let us know how it goes as it could become useful advice for anybody else suffering similar issues.

0 Helpful
Tormod55
Investigator
Investigator
In response to bobpullen

‎02-06-2026 01:48 PM

Thanks @bobpullen , will try that if this mornings interaction with EE doesn't work.........again!!! They reset my line and got me to do the usual unplug router for 2 minutes routine. Apperently my router was showing "offline" at their end when I was connected streaming videos.

One question: If I change the 2.4GHz to channel 6, do I have to manually connect my smartplugs or will they automatically pick up the dedicated -comp wifi that EE guides help set up.

Nom

0 Helpful
bobpullen
Star Contributor
Star Contributor
In response to Tormod55

‎02-06-2026 03:08 PM

@Tormod55 - I'm pretty sure that fixing the channel will apply equally to both Main and Compatible WiFi networks.

Your smartplugs should connect to whatever WiFi network they're currently configured to use so no need to reconfigure them.