EE Smart Hub Plus Wifi Instability

[BlockyMan]

Are there any known problems with the EE smart hub wifi?  Since joining EE I've noticed that the 5 ghz connection becomes unstable and after a while the 5 ghz network becomes unstable and my devices have periodic disconnects.  I can see on my PC that  I'm getting a lot of Event ID 5002 and 5005 errors during the connectivity issues.  I've found that if I factory reset the hub the problems go away but but they'll eventually return and I'll have to start again.  I've done the usual trouble shooting and I've made sure we're using a clear channel etc.  I've never had these issues before and if I connect my devices to my separate access point the issues dont occur so I'm fairly sure its something to do with he EE hub.

Does anyone know what's going on here?

[BlockyMan]

I'm still having problems.  It seems that a factory reset of the hub helps for about 10 days and then the problem returns. Its got to be the router but how can I report that?

[XRaySpeX]

Report it by calling CS on the Freephone no. (Opt 2) in my sig.

[Archery]

Hi, reading the notes, I too have drop out (we router plus)  I use Amazon Fire Sticks on our two  non smart TV’s and a Tablet, they all drop out from time to time. So annoying! 

re the Ethernet totally agree I have solid floors so a cable was not appropriate so using the correct units, using the ring main works superbly well.  Ironically no issues at all. 

[JimM11]

@Archery Powerline devices can certainly be a life saver in some situations and do work extremely well once you have them all setup.👍👍

[Rlarkin1]

I’ve had EE broadband, with the smart hub plus for about 1  year. Literally just had a router replacement from EE, as the advisor on the phone told me that after 1-2 years, the smart hub plus is known to just stop working suddenly, especially after randomly resetting the hub, it just fails to connect with the Openreach box. But exactly same here, 5ghz is unstable, random drops outs, it’s just a poor hub. Obviously mid contract so nothing can be done, but I’m literally having the same issues as you are. 

Looks like it’s just a defective product, it’s a shame that I’ve had the same router sent out, because in another years time I’m only gonna have the same issue again. 

unfortunately, I don’t know how to fix it but just here to say the advisor told me on the phone that it’s a common problem with the smart hub and plus.

[BlockyMan]

I bought a third party router in the end and everything is working much better now.