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EE Smart Hub 7 Plus Router Firmware

Huggons1
Established Contributor
Established Contributor

‎19-12-2025 05:22 PM

Posting the firmware versions for the EE Smart Hub 7 Plus Router, which was launched 12th December 2025.

Firmware version: r3.29.4-R-1511690-PROD-84001 19/12/2025 App ver 3.7.4

Firmware version: r3.35.15-R-1597208-PROD-84001 19/12/2025 App ver 3.11.2

Looks like a bug with the firmware and user not able to set to a static IP address for devices connected to the router by an ethernet cable. Always use this IP address is set to No as default and can't be set to "Yes"

 

10 REPLIES 10
JimM11
Community Hero
Community Hero

‎20-12-2025 12:22 PM

@Huggons1 Show stopper that one for sure, then again new EE Router wonder what other oops it's got up the sleeve for you to find!

Huggons1
Established Contributor
Established Contributor
In response to JimM11

‎20-12-2025 01:46 PM

I have fired off a few messages to contacts in EE to let them know, but boy they don't make it easy to highlight such bugs. 

Also EE have form for not acknowledging bugs, or when finally they do, not getting around to addressing them. A perfect example of this fact, is the EE Smart Hub Pro fixed channel bug. Ongoing for over a year and counting!

Christopher_G
EE Community Support Team

‎12-01-2026 11:18 AM

Hi @Huggons1 

I know you're part of another thread regarding this. Just updating this thread for other you and any other users who may read this thread.

Our engineers are aware of this problem and it will be fixed in the next software/firmware update. In the meantime, you may be able to work around the problem by configuring static IPs directly on your local devices.

Chris

0 Helpful
Huggons1
Established Contributor
Established Contributor
In response to Christopher_G

‎12-01-2026 12:00 PM

Thanks for the update, that's great news.

It is a shame that your colleagues is the front line support team are not aware and are sending out new routers to anyone reporting the issue, or even saying that the router doesn't have the fixed IP address option! Would you be able to feed the known bug back to your frontline support colleagues please?

 

 

0 Helpful
Huggons1
Established Contributor
Established Contributor

‎24-01-2026 08:03 AM

Firmware version: r3.29.4-R-1511690-PROD-84001 19/12/2025 App ver 3.7.4

Firmware version: r3.35.15-R-1597208-PROD-84001 19/12/2025 App ver 3.11.2

Firmware version: r3.35.24-R-1648110-PROD-84001 24/01/2026 App version 3.11.3

Always use this IP address bug finally resolved in r3.35.24

 

Chjoeyu
Explorer
In response to Huggons1

‎08-03-2026 12:22 PM

I am a new EE user and using r3.35.24-R-1648110-PROD-84001. I just don’t know why port forwarding is so difficult to set up. I’ve never managed to get it working. Can anyone help?

Why EE just make it simple as the 3rd party routers?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chjoeyu

‎08-03-2026 05:11 PM - edited ‎08-03-2026 05:12 PM

@Chjoeyu : After defining a Rule are you pressing the '+' to the R of it to add it to the list before doing the Save?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chjoeyu
Explorer
In response to XRaySpeX

‎08-03-2026 05:47 PM

Yes, I did. After pressed the ‘+’ , then ‘save’ , a new rule comes out with a Red Cross but no Green Tick.

0 Helpful