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EE Pro 7 Extender Issues - Hopefully Fixed

How4
Established Contributor
Established Contributor

‎27-05-2026 12:45 PM

Had fallout issues with both new Pro 7 extenders filing to pair wirelessley, taking 20 minutes to re-pair, dropping off after pairing then just refusing to pair. Ended up reseting the extender again, disconnecting the Pro Hub 7 from the mains and starting again after the reboot. Just to avoid connecting by lead to pair I gave the wireless pair a go and it actually worked. For the very first time on either 6 or 7 versions. Fingers crossed but EE did say there is proper fix in the pipeline. 

4 REPLIES 4
Christopher_G
EE Community Support Team

‎27-05-2026 03:43 PM

Hi @How4 

We're glad to hear that it seems to be working for you at the moment. Fingers crossed they continue to work properly going forward.

Our smart hub teams monitor these forums for feedback to find improvements in performance. I'll make sure they see this.

Thank you.

Chris

How4
Established Contributor
Established Contributor
In response to Christopher_G

‎28-05-2026 09:47 AM

Thanks for the quick note! Unfortunately it dropped out again and won't remotely connect. So I plugged in my old 6 series and hey presto! Although that never connected wirelesly.

EE's tech solution is to send out two new 6's until a fix occurs as mine need returning. It seems strange that a seemingly non-compatible machine works better than it's "Best Ever!" successor. Another thing about the old Pro 6 hub. It could reach the TV if the 6 extender went down, not well but the TV still worked. With the new "Best Ever" Hub - nothing. FYI it has to reach across two rooms and a brick internal wall, hardly a great distance.

0 Helpful
How4
Established Contributor
Established Contributor
In response to Christopher_G

‎28-07-2026 02:01 PM

Hi, overnight my Extender 6 dropped out from the Smart Hub 7 (the new 7 Extenders never worked). After re-connecting physically to the hub it refused to re-connect wirelessly upstairs. They are sending a new one. However the tech had me turn off the BT cable box at the wall and a new “Comp” address showed up. She asked me to connect my oldish laptop and iPhone 14 to this new ‘Comp’ address as this ’new to me’ new address signal was more compatible with ‘older’ devices. Apparently there had been ‘an issue’ in the night. I have never heard of this and certainly was not warned when ‘upgrading’ to the 7 kit. Even then, my laptop just next door to the hub and phone when upstairs, both drop out of signal in not a very big house. The phone is only stable in the same room now. At this point I was offered a new hub.

Has anyone else had similar issues with the 7 Hub and extenders, or heard of this ‘Comp’ channel/signal/address?

0 Helpful
JimM11
Community Hero
Community Hero
In response to How4

‎28-07-2026 03:41 PM - edited ‎28-07-2026 03:52 PM

@How4 What is it that you actually have Equipment wise, linked below to the Current EE Devices. Everything is matching pairs Equipment wise, so a WiFi 6 Extender does not go with a WiFi 7 Hub. The labels on the devices if you can see those and post would be helpful for anyone to say. If you also have a 7 Pro hub, there is NO 6 Pro version, the latest FW is being pushed out currently for the 7 Pro version and that is below for you, you can use your app to check and confirm.

FW: r4.29.1-R-1930437-PROD-1 and the gui is at App Version 3.14.5 27/07/2026

The EE Range off Hubs and Extenders see below. - The EE Community

Connect your devices using Compatible WiFi | Broadband Help | EE

0 Helpful