EE Hub making noise

[Pottermon]

This is the second hub from EE now that after a few weeks starts making a fizzling/hissing noise. It sound like an electricity current noise. The first hub was replaced by EE a few weeks ago but now this one has started making the same noise. Is this normal? Or have I had two dodgy hubs? Has anyone else had this happen to their hub and any answer as to why it was happening.

[Edy6]

I have the same issue, my new hub started to make a very annoying sound as you described above. In my case I've noticed that the noise is intermittent and seems to correlate with the green light from the fibre wall socket. Does anyone know if this is dangerous, especially if you leave abroad for a few weeks?

[Christopher_G]

Hi @Edy6 

Welcome to the community.

Have you spoken with our technical support team? They'll be able to try and diagnose what is causing the problem and hopefully help fix it.

If you're worried about leaving it on while you're away, it may be worth powering it off until you return or find a fix through our customer support team.

Please keep us posted on what happens.

Chris

[StopIt]

Sorry to bump this but I have been hearing a similar thing on my Smart Hub 6 Plus as between that noise the hub has been power cycling itself 

A very helpful Guide is sending a like for like replacement but is this a more widespread issue than I thought? Would it be better to throw a new Hub at it than use another similar one (from refurb stock I would guess now!) at the problem?

I'll know more tomorrow at least when a replacement arrives.

[Michael_D]

Please keep us posted with how it goes with the replacement @StopIt.

If the same thing does happen here, it is worth speaking to our tech guides again so they can look at the options further.

Michael