Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE Home Phone Cut Off

RIC9380
Visitor

‎02-03-2025 08:55 PM

I'm due to go back to BT on 4th March as I now qualify for a BT Essentials Package.  However, my current EE landline went dead on Friday, the day my mum went into hospital, and I gave my landline number to them not realising that the landline was down.  Any calls to my my landline go straight to Voicemail but I cannot retrieve those as I have no dial tone.

I spoke to an EE Guide earlier today using a rarely-used mobile phone and was told that Openreach had pulled the plug on my landline early and that the line would now transfer back to BT on 05.03.25.  I cannot see how to make a complaint on the EE website so presumably I will have to call EE again on Monday morning when the lines are open again.  Is that right?  Cheers.

RIC9380

 

 

0 Helpful
1 REPLY 1
JimM11
Brilliant Contributor
Brilliant Contributor

‎02-03-2025 09:34 PM - edited ‎02-03-2025 09:37 PM

@RIC9380 This is all the information from the help, webform complaint is a up to 7 day response as you will see from below.

It will be highly unlikely that you will get the landline operational before the period that you were also told.

Make a complaint online

Fill out our webform and we’ll get back to you as soon as possible. Our current response time is 7 days. If you wish to speak to an EE Guide sooner, please call us.

Go to webform

Make a Complaint | Contact Us | EE

 

0 Helpful