EE Captive Portal not loading

[ImeowgineMe]

Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in page, nor does it give me the option to be redirected there. When I try to use the browser, I’m registered as not having any Wifi, and therefore can’t search anything as it claims I’m not connected to the internet. I tried using the mobile data from my phone, and then using the redirect suggested on the website, logged in, disconnected from the Wifi I was using and logged into EE - still no Wifi. Again, everything else works just fine, excluding my laptop.

Asking around on other online forums, I was told that whilst I have an IP, for some reason the Captive Portal isn’t loading. 

If anyone knows how to help, please do. I won’t have Wifi for a month, and £39 is a lot of money. Thank you!

[Matt_124]

Have you tried turning off WiFi Assist in your settings? This sometimes can try to put you back onto the mobile network despite being connected to WiFi.

[Alex_H]

@ClaireHumphreys I am really sorry for the experience you had calling them. Had you been able to check for iPhone private relay and also Wi-Fi assist as @Matt_124 suggested? 

Have you also been able to test loading up the page on non-Safari browsers? And just to test are you able to load the page fine on your phone when on another connection, like your home Wi-Fi or mobile data?

Alex

[BigTonkaT]

On desktop, open up Command Prompt and type in the following:

ipconfig/release

Press enter, and then type the following:

ipconfig/renew

Open up your browser and it should take you to the portal. I had the same issue as you, called up the WiFi team and they provided this solution.