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EE Captive Portal not loading

ImeowgineMe
Visitor

Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in page, nor does it give me the option to be redirected there. When I try to use the browser, I’m registered as not having any Wifi, and therefore can’t search anything as it claims I’m not connected to the internet. I tried using the mobile data from my phone, and then using the redirect suggested on the website, logged in, disconnected from the Wifi I was using and logged into EE - still no Wifi. Again, everything else works just fine, excluding my laptop.

Asking around on other online forums, I was told that whilst I have an IP, for some reason the Captive Portal isn’t loading. 

If anyone knows how to help, please do. I won’t have Wifi for a month, and £39 is a lot of money. Thank you!

16 REPLIES 16
PaulT1984
Investigator
Investigator

Also having problems getting to the login page. 

htps://ee-wifi.ee.co.uk/home - This site can't be reached - servers IP address could not be reached.

Tried on windows, chromebook and mobile

Stopped working at the end of January 

Very disappointing 

Mustrum
EE Community Star
EE Community Star

Thanks - but does not work

Leanne_T
EE Community Support Team

Hi there @PaulT1984 

Thanks for coming to the community. 

This link should be working for you, could you try clearing cookies and cache and deleting any saved webpage you may have for the EE WiFi access page. If you try and access the Get public WiFi access | Find WiFi hotspots page again does this open for you?

Leanne 🙂

Hi Leanne,

Yes, tried all that. I can access my account.

It's just the EE-WiFi hotspot landing page (https://ee-wifi.ee.co.uk/home)
that doesn't work.

Regards,

Paul
Mustrum
EE Community Star
EE Community Star

@PaulT1984   both the link you have just posted and the one I posted earlier work fine for me.

Where and what are you trying to connect from?

Have you tried a different browser/device/wifi source?

Did you manage to sort this since I’ve moved over from BT nothing but issues I can’t login at all when outside my house on WiFi pretty useless ?????