EE Broadband not Live after BT Fibre install ‘Order Pending’

[Nagle2025]

I upgraded to EE fibre from a very old copper connection and EE hub on 16th January 2025. BT installed Fibre on 13th February. My smart hub is plugged in correctly but is just flashing orange - no internet connection. 

The app says ‘order pending’ and on chat in the app I was told 48 hours since BT install which obviously has long since passed. 

This morning for around 3 minutes the hub changed to aqua and connected to my phone but it then went back to no connection. 

Surely it should not take this long for EE to set up my broadband package especially given I’m a long term customer. 

[Mustrum]

@Nagle2025   no it should not take that long.

If after switching off the router and the ONT for a few minutes it still is not working, then you should give customer services a call.

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[JimM11]

@Nagle2025 Take a look at your NEW ONT that OR fitted, Flashing PON light then you are NOT good to go yet, OR switch to EE ideally done before they even hit your premises but sometimes they have to wait if the ducks are not all in a row... 

[Nagle2025]

The PON light is flashing still, so do you think it’s just taking them ages to sort out and I should t hassle for a few more days?

[JimM11]

@Nagle2025 No get straight on to CS and find out why, this should have been all organised and went active on your date, there can be problems, but until you get the steady green PON you are not getting connected.

Can be an OR failed install, but can also be an EE issue, you need to go find out what/why and when and only EE can tell you this....

Forget about all this chat, smoke will be blown up your !!! pardon the missing.......