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EE Broadband delay

Kylab1966
Investigator
Investigator

‎24-01-2024 08:26 PM - last edited on ‎25-01-2024 09:07 AM by

I’m having the same issues with activation on my new account. The engineer who installed my otn said that there was an issue on the EE Side as there was nothing wrong with my new full fibre  line into the house. My app has a messsge saying that they have a specialist team working on it but no explanation as to what they are working on. 

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1 REPLY 1
Robbie-Mac
EE Community Support Team

‎25-01-2024 09:06 AM

Hi @Kylab1966

Welcome to the EE Community and thank you for your post!  I have moved your post to start your own thread discussion.

I am sorry for the delay connecting your broadband service.  We can pick up from here and stay with you until you're up and running.  I'll message you privately in a moment with steps you can take to come through to us and we'll get you sorted.

Thanks,

Robbie

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