Back in July we received an email from BT, who we previously had our broadband and landline with, advising us we could have our service upgraded to a full fibre package for free. We got this booked in and had the fibre install completed mid July. Our new BT Smart hub was setup and is working fine. Landline too, all working fine.
We received a free tablet in the post as a 'freebie' with the order, which we've kept and are paying monthly for.
I am getting emails and texts from EE saying that our bills are ready to view, but up till now have not needed to and have not needed to check the account. We set an EE account up as soon as our connection was switched from BT to EE as part of the Fibre upgrade.
When I login to my account to go to 'manage broadband' all I get is a screen showing 'order pending'. How can the order still be pending after 3 months+. Because of this I'm unable to see my bills, (but I am paying them, my bank confirms this), or unable to make any changes to our broadband package. There are things on the account we want to change, such as not needed EE TV which we were signed up to but don't use, and cant access our landline settings to turn 1571 off.
When I login to my still active BT account (our emails accounts are still with BT), I don't see any accounts for broadband or landline, presumably as EE have taken this over.
EE customer service have been useless. There seems to not be any way to email them, only phone.
What can I do or is there any reason why my account still shows as pending.
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