EE App shows Full Fibre is here - Yet when upgrading only getting FTTC plans

[MarcusB1]

As per title:

Is this a mismatch between the app and online account as when I follow Upgrade Now I only get presented with FTTC plans not full fibre.

There has been recent activity by a company called Comm Plex laying fibre and installing CBT's on poles both near my home & outside it (image below of the CBT outside my property).

Comm Plex seem to be doing this on behalf of Openreach.  The image below is a 4 port CBT, where I live it would only serve 4 or 5 addresses as there are other nearby poles with CBT's on them for the other properties.

I have checked Openreach and they show only they are building in the next 12 months even though a majority of the area is a Full Fibre area,

The big one next to it is a Virgin Media Fibre CBT

[JimM11]

@MarcusB1 Looks like the VM Fibre is up and active with 2 people connected on the service from them, just gives you the choice if you need it!

[MarcusB1]

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@JimM11 wrote:

@MarcusB1 Looks like the VM Fibre is up and active with 2 people connected on the service from them, just gives you the choice if you need it!

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Yes, one of them was me and they were shocking 😫  I ditched them once I ran out the minimum term.

[JimM11]

@MarcusB1 Trying hard to keep you from looking at other potential FF Networks and jumping ship! Free upgrade will be coming down the pipeline 

[MarcusB1]

@JimM11  VM are the only active one, been there done that 🙂

Will wait for OR to update and upgrade with EE as get a good deal on a 5G sim unlimited data.

[JimM11]

@MarcusB1 Must have just be you then, boy has just started his third year come next month but he is on the 2Gb/s symmetrical with them and really no issues apart from the DNS screwup mess they had 6 months or so past!  

[MarcusB1]

@JimM11  VM round this area are using RFoG so not symetrical, although speeds were good sometimes would get a lot of buffering on streaming content, compared to FTTC with no issues.

[JimM11]

@MarcusB1 Very naughty off them at least the boy got FF direct and the 5x hub supplied which actually on the 10Gb/s interface has worked out very well with his PC gaming and PS5 Pro setup.

[MarcusB1]

A quick update, Openreach have confirmed Full Fibre is now available, EE yet to be updated.

[JimM11]

@MarcusB1 Wont be long then for EE to offer it up, they are fairly quick once OR tell them it is live, just a matter off the software database getting updated! Keep checking!

[XRaySpeX]

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@MarcusB1 wrote:

EE yet to be updated.

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You mean it is not yet on the BT Wholesale Broadband Availability Checker ?