EE App not working, 'manage' option not available

[MikeDrop]

Previously reported. Can't 'manage broadband' via App.

Tried reinstalling.

Escalation is phone call only...no point having app.

[XRaySpeX]

Can you Manage It online?

[MikeDrop]

Nope, had to set up via pc; browser straight to the hub manager.

[XRaySpeX]

No, I wasn't asking about the hub manager but your online EE a/c.

[MikeDrop]

Can get into the rest, e.g. billing. Just can't manage the broadband.

[XRaySpeX]

Have you linked it?

[Debbie_G · Accepted solution]

Hi @MikeDrop.

Thanks for coming to the community.

I'm sorry to hear you've not been able to manage the broadband side of things on the app.

As you're able to view other account features, it's worth checking that the broadband service is fully registered under the same account. You can find more information on how to link your broadband on our Linking Your EE Products Help page.

If it's already linked and still not showing, I'd recommend reaching out to our team so they can take a closer look.

Debbie

[MikeDrop]

Yes, tried to link. Unfortunately the account number from my welcome email gave an error.

It doesn't help that the app constantly jumps out into a browser for most of the functionality.

I reported this to CS a couple of weeks ago because I couldn't track orders.

To be honest, it doesn't appear that error messages are collated and acted upon either.

[MikeDrop]

Hi, linking didn't work, my account number gives an error and already mentioned it not working when rebooking my upgrade a couple of weeks ago.

As there's no chat or message function, I'll leave it as the phone queues were really long.

[Leanne_T]

Hi there @MikeDrop 

I'm sorry this has not been resolved for you when you called. If the guide was unable to fix this for you on the call, this may have needed further investigations by our support team.

To get an update on the manage option in your EE account, you would need to get back in touch with our tech guides and they will be happy to help. Please try calling us again on 150 when you get the chance. 

Leanne.