EE 4G Smart Hybrid Connect - cannot connect to Smart Hub

[DaveP1963]

Hi all. Just recently got this but despite connecting via ethernet and trying to connect via WiFi connect, I cannot get the hybrid connect to work. The Hybrid Connect keeps flashing green. The signal shows two bars out of three whilst it's trying to connect. 

Any help gratefully received as we're due a storm later today and our power may go off! 

[JimM11 · Accepted solution]

@DaveP1963 All the hybrid help!

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up
https://ee.co.uk/help/broadband/fix-problem/fix-smart-hybrid-connect-broadband-problems

[Michael_D]

Hi @DaveP1963 

If you are still having trouble after following the steps on the links that @JimM11 has mentioned above, I'd recommend reaching out to our tech guides and they'll be able to have a look into this further for you.

Michael

[DaveP1963]

Thank you all. Problem now solved! 

[Christopher_G]

Brilliant. Thanks for letting us know, @DaveP1963  🙂

Chris