EE 1.6gbs connection problems. Who else

[Bluenose_Dave]

I’m sure I am not alone with massive issues since moving from bt900mds to EE 1.6gbs in short Openreach attended on the planned day in and out in 10 mins as it was just to swapping over my ONT to a 2.5gbs ONT

all going well connected fine while I was still on Bt   Bt Openreach engineer texted to say they was rebuilding the circuit or swapping me over to EE And from that day they killed my connection that was December the 18th and I still have no connection at time of writing this  jan 5th. I know of a few others with issues too and wondered how many of us here are in the same boat

[timprocter]

You know my score already Dave.

How do EE get away with such poor service I'll never know.

I am still left in the cold with a failed engineer visit on 29th December waiting for my EE broadband to start.

[Bluenose_Dave]

I just read. Voda phone going to offer a 2.2gb/s connection I wonder how that will go, also read not sure how good source is that EE 1.6gbs trial extended to march 2024, last time I checked it said extended untill dec 31st. So but nature of that we are on an open trial of this service

[XRaySpeX]

Yes, CityFibre are now sourcing 2.5 Gig FF.

[garetc]

Is City Fibre a London only network at the moment?

[XRaySpeX]

@garetc : No, we got it here in Reading. It's not itself an ISP but more like OP. It supplies over 30 broadband ISPs

[timprocter]

Very much limited availability from City Fibre.

I certainly cannot get it. 

[Bluenose_Dave]

Just to update this thread, i still am not connected, but yesterday i sent an email to the CEO of openreach, and it now being dealt by the executive complains team, and thy not sure what is causing it but are sending an engineer out tomorrow to work with tech team at openreach to hopefully  they will have me on line again tomorrow if all goes well. Been  night and day difference  now with how openreach are dealing with it and very good communication with me via emails but it been over 6 weeks now without a connection for me so far, i will update tomorrow on how it all goes tomorrow morning with openreach

[Bluenose_Dave · Accepted solution]

Well openreach came today as planned and replaced the internal fibre due to a kink close to the ONT plug, once that was replaced there was a little wait why the circuit was rebuilt  manually and after 6 weeks with no connect i am happy to say i back all reconnected ,I should not have to email openreach CEO to get them to correct the issues, but thankfully it is all now sorted out and working