06-02-2025 08:26 AM
06-02-2025 10:09 AM
@mpaulpearson rather than the way you put it, it seems you are trying to squeeze 150 cars into a 100 space car park at certain times of the day. Have you considered it that way round?
06-02-2025 11:15 AM
06-02-2025 11:50 AM
@mpaulpearson Just so I understand you had no issues with 900mbps when with BT using Smart Hub 2?
When you transferred to EE you would have simply been moved across to EE and been sent a Smart Hub Plus router to use instead. As you can get 900mbps then it looks like the Openreach infrastructure is OK.
It is however a contended service with up to 30 users sharing 2.5gbps. This means that at peak usage times speeds could potentially get as low as around 80mbps.
You have noticed a pattern of sorts, in that speeds drop right back when your children are home. If I was you I would find out if your children's internet usage has changed in some way and maybe check their devices for malware.
06-02-2025 03:25 PM
06-02-2025 03:56 PM - edited 06-02-2025 04:26 PM
@mpaulpearson Do you know anyone else in your street who is an EE customer or who is on Fibre where the connection is supplied by Openreach?
(Where I live it is easy as the only Fibre provider is Openreach.)
If so are they experiencing the same issues as yourself?
It sounds like someone is hogging all the available bandwidth
Occasionally somebody on Fibre may decide to replace their ONT with a plug in SFP module or something else. Whilst this is not allowed it is possible. If it is not done right it can cause major disruption for everyone on the same network segment.
It sounds like the issue lies with your network segment or shared Fibre which can be used by various ISPs not just EE.
For example my neighbour is on SKY fibre.
Another possibility is dirt in the fibre connection. When Openreach have visited have they ever disconnected the green lead from the ONT and cleaned it? (They have a special tool for doing this)
Hope this helps
06-02-2025 09:44 PM
@mpaulpearson It might be worth a couple of points which may help.
This is a user forum, no one has account access or as onl knows what isues you have been having, until you explain them. You seem to have posted on a couple of other threads but someone combined them - one of my biggest gripes on this forum as it it is not clear when this is done or who has done it.
So now if you look back on the thread, you may be able to understand why I came to the conclusion that it was your household that was causing local congestion. Now we know that is not the case, the question I would be asking is why EE keep sending Openreach engineers who just repeat the issue is congestion.
I am unsure of the process for Full Fibre, but I suspect it will be similar to ADSL/VDSL and that key points on the entwork will be monitored for capacity issues, and adjustments made to reduce customer impact and service performance.
So in your case, I suggest it would help if you were able to pint out you have had numerous (tell them how many) engineers out, all of which reported the same congestion issue and that your issue needs to be escalated to the capacity planning team.
Not sure how long your issue has been going on, but most ISP's ask for 30 days to fix an issue and if it is not, then you should be asking to leave free of termination charges. How you then move forward is up to you.
Hope this and the previous posts help you get your issues sorted.
07-02-2025 10:09 AM
@mpaulpearson This information below is extracted from how OR the network provider try to do/compensate etc and has nothing to do with what EE/BT the ISP Broadband provider has any say in.
1. FTTP is a contended service, up to 32 users can be sharing the 2.5Gb backhaul, so you can never expect the full speed all the time, you may get 900mb when there are fewer people using it. I expect that you are sharing the backhaul with many users. If everyone was using it fully, you may only get 78mbs. Its called statistical multiplexing, which relies on the fact that all users are not utilising their connection fully, all of the time.
BT quote up to 900mb, so you are likely to get much less than that during peak times.
Speed tests pass very little data, so normally give a much higher speed.
2. The max OR connect to a splitter is 30 ( 32 is the splitter maximum but policy is 30 ) not every CBT port provided is likely to have a customer using it , so unless on a ‘new site’ that has no alternatives to OR FTTP the actual number on a splitter is likely to be way less , OR currently have about a 30% take up, so maybe 10 users per splitter , plus the majority don’t take 900Mb but slower profiles , and the chances of those ‘on line ‘ at any one time all and doing something intensive, rather than browsing / Netflix that may be consuming less than 30-100Mb , is slim , that’s why there is a 700Mb minimum speed guarantee on 900Mb …..the 2.4Gb will be plenty ,you would have to be incredibly unlucky to have any consistent congestion.
If you suspect PON congestion, try at a time when there won’t be much activity, late evening or early morning .
Although you have tried somethings to ‘ isolate’ the problem , the most obvious thing to do ( that you haven’t apparently tried ) is use the BT router , without doing that , you haven’t really proved anything , your third party router may great , but even great routers can be mis configured or faulty