Dreadful supply speeds on 900 full fibre!

[mpaulpearson]

Had nothing but similar since moving over from BT full fibre 900 to EE 900. Ridiculous, every time they all come home from school and or work it drops to unusable! Ee customer service is dreadful! Worst thing we have done is take a cold call from an EE sales shark promising £64 month cheeper and the same service....... frustration and poor service and download variable ever since Oct! 

[mpaulpearson]

Still the same now, but probably worse after their massive advertising and sales campaign! Like selling 150 car park places in a residential car park of only 100 places, but surprised when everyone arrives home to use them at the same time! 

[mpaulpearson]

 

 At 8.30 it'll be nearer 900, but won't stay there! 

[Mustrum]

@mpaulpearson   what service are you on, and which router model and firmware version is it on?

It sounds from what you said this is a regular thing, could it be that a device or more than one is uploading or downloading backups to an online cloud service?

[Rach_H]

Hi @mpaulpearson 

Welcome to the Community!

I'm sorry to see you're not getting the service you'd expect. Have you spoken with our broadband team about the problems you've been having?

Rach

[mpaulpearson]

For the last few months and multiple open reach appointments, all confirmed its congestion. Fine when everyone goes to work/school but EE systems absolutely can't cope when everyone is at home. Bit like selling 150 car parking permits for a residential estate with only 100 space car park, and then being surprised that everyone might want to be at home at the same time!

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[mpaulpearson]

Can't change the data being supplied!

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[Mustrum]

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@mpaulpearson wrote:
Can't change the data being supplied!

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@mpaulpearson   not sure what you mean by this.

However since my earlier reply, it seems @Rach_H  or someone else has combined your posts into one thread which now gives a bigger picture.

You mention congestion which fits with my earlier reply, the key question is that caused at your end or somewhere in the EE network. If you have multiple people in the household all streaming 4k content in the morning you can easily be the cause of the congestion, especially if it all goes back to normal when they leave the property..

However, if there is nothing else connected to your router, no other apps running on your device and it is one connected via ethernet and you get the same low results then the congestion points more at the EE network.

HTH narrow down the problem location.

[mpaulpearson]

Yes, see original posted comment. Dreadful (inconsistent) supply speeds on 900 full fibre! I'm not the only one.

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