Dreadful Full Fibre

[brighteyes123]

My estate finally got FTTP two weeks ago. It was installed at my property on tuesday. Today is Sunday and i have already had an EE engineer out and had to make multiple calls.

My FTTC connection was always around 70mbps but i opted for 500mbps with EE as FTTC was struggling to cope. Since switching my speed ranges from anything from 150mbps to (and i kid not) 320kbps. I am writing this on 5G as the page wouldnt load with WIFI. It's an absolute joke. 

To give some examples:

- streaming in SD is constantly buffering

- Sky Q pages are taking 30 seconds to load.

- Sky Q mini boxes won't find their mesh network.

- My CCTV cameras are constantly loading.

- Spotify can't find Google Nest

- wifi Baby Monitor won't connect.

The engineer has blamed 'interference' and said he cant do anything else but switch 2.4ghz off. Next to none of my equipment is 5ghz compatible so that's useless and only increased speed by about 40mbps. Still no consistency with it. I switched channels for less wifi interference and that has done Jack.

When i asked the engineer why there was never any interference with FTTC and only speed was my switching factor he never replied (only asked 5 times). 

I have moved a smart disc from the garage (that should easily be reached) into the nearby kitchen at his request and that only slightly increased speed.

The speed coming into the house is fine so my question is how can there be wifi interference now when there never used to be? How can fibre that "can handle anything" be running at kbps?? (No blame to Kevin Bacon). 

Any suggestions here? I'm struggling to answer to my partner why we are paying double for far, far, far less superior connection

[brighteyes123]

I can switch from 2.4ghz to 5ghz if that's what you mean? The engineer also did this yesterday and increased speed very very slightly (not reliability though). The issue is also that the vast majority of my devices can only run on 2.4ghz

[Ian06]

Yes sorry - I did mean "smart disc"

[XRaySpeX]

@Ian06 : You may still edit it.

[Ian06]

@brighteyes123 No not really what I meant,  I thought the EE router allowed you to specify a wifi mode (like the BT ones do)... the modes are sometimes helpful when you need to get backward compatibility with older wifi devices.

Apologies I don't have the EE router online at the moment and can't check for you.

Edited to add link: EE what is wireless mode 

[brighteyes123]

Ah sorry i misunderstood. I've looked int that and what you say is worth a try. I'll try shortly and let you know

[XRaySpeX]

You'll find the  Wireless Mode settings by logging into the router & going to Advanced > Wireless > Wireless mode.

[Kamenf20]

I am having the same trouble. It's the fibre 500 I don't think it can cope with the stress of Internet signal  

[Mustrum]

@Kamenf20   this is quite an old thread, why not start a new one and in more detail describe the issue you are having.

Internet signal does not know about stress, that is a human issue! 😉

[Jezza79]

This is some exciting information Mustrum!

So essentially, I just looked up wifi-analyser. Wireless Fidelity Scanners. There are loads of apps you can download - does that mean you can wizz around your house checking for interference against all your analogue and wave utilising gadgets?  

No is the answer to that. Just downloaded and tested one. It just runs a speed test and after you'd just had your max for a whopping 2 hours until 2am - so you're working because your broadband is fab. 47 mbps suddenly gets recorded at 23. EE's vanishing again.

Oh well bed time. At least I got something done for a brief time!

[XRaySpeX]

@Jezza79 : WiFi Analysers are not (just) speedtsets. They measure the strength & channel of your WiFi bands & that of your neighbours so you can gauge whether there is likely to be any clashes.