Does EE regularly do maintenance after midnight, cutting off service?

[Amarokada]

I switched to EE from Zen a few months back, using the same physical fibre line and switching up from 900Mb to the fastest 1.4Gb speeds.   I like the service so far, the Pro 7 hub seems pretty good (although the extender doesn't work correctly if hardwired across my cat 7 in my home as backhaul, so I don't use it).  But the one thing that is very apparent is that I often see disconnects after midnight, and the hub will confirm this in the connection uptime.

For me this is an issue as I play an online game that requires a stable connection through the night so I can do various automated farming actions.  I know this doesn't sound important, but to me it is, however the point is that I rarely got dropouts on Zen, but on EE is can be very often.  I wouldn't mind if this was scheduled maintenance and I could see that it was planned and not setup my overnight gaming that night.  But with it being completely unpredictable I often wake to find I've left my computers on all night having done nothing after the disconnect (as I'm disconnected from the game).

What is the service level agreement on EE, I assume it has something in there about maintenance disconnects and I didn't read it and just assumed it wouldn't be disconnecting me during the night fairly regularly.

Thanks in advance

Rob

[bristolian]

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@Amarokada wrote:

What is the service level agreement on EE

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Domestic broadband services don't generally have any SLA.

[JimM11]

@Amarokada You really need to go look if it is the Fibre ONT or the wifi 7 Pro Router dropping the connection, the 1.6Gb/s service is completely different in operation!

[XRaySpeX]

You have no SLA with EE. Gernerally the BB line is managed mostly by OR.

[Amarokada]

ok, so that's the SLA question seemingly answered.  Any idea on the issue of regular nightly disconnects being something common on the EE service?

On the subject of whether it is the Fibre ONT or the hub disconnecting, when I look at the hub event log it always starts from the time of the reconnection which suggests the hub reset.  It's annoying the log gets wiped so you can't see anything before the disconnect which might help with diagnosis.

Is there a way to somehow monitor the Fibre ONT other than watching the lights? Obviously I can't be staring at that all night.

[XRaySpeX]

Such nightly discons are not usual with EE BB but the 1.6 Gig product is a law unto itself. You are aware that last week up to Tues it was unreliable with some with no service at all & others running at low speeds like 50 Meg?

The ONT cannot can only be monitored by its lights.

[JimM11]

@Amarokada If your log is being wiped out then there is something else going on..... Check the log file before, pull the Ethernet wan cable off, check the log file again should still be there and full, reconnect the Ethernet wan cable and the Router should recover all by itself and again the log file should still be there fully!

That may have a couple off entries for either Ethernet port or wan drops added BUT the log file should not be restarting back to zero!