I'll try to be concise.
Friday my hub packed up, called EE, took 2 attempts with tech guides. The first one said a new plug was needed, it will arrive in 3 to 5 working days, I've literally got no Internet for the whole house and 3 to 5 days is an absolute joke. The second person on Friday said, it's been ordered, it will be with you Monday, in the meantime you can buy a plug that fits the hub from argos.
Saturday, bought said plug, popped it in to hub, it got further than the green flashing warning light the day before but was power cycle green, orange, blue back to green so I called and explained. Twice again it took me with guides!
The first guide just kept repeating to wait for the plug, though I knew it's the hub. The second person said for being messed about they're sending a new hub as my primary role is WFH and my phone as a hot-spot can't handle what I need for my systems. She said on the phone "the new plug and new hub will arrive Monday and apologies for the inconvenience"
Its now Monday and I got a text saying track your delivery, clicked through to royal mail "were expecting it" BLOODY EE have only just sent it today!! 48 hour tracked so could be here late as Wednesday, what the original guide said Friday. For a huge national corporation it's like dealing with the dark ages!! No one can't print or despatch a parcel on a weekend can they? When most customers are off to call and get in touch? Then blatant lies to get me off the phone?? I've had to take a day off work and could end up taking another if it doesn't arrive tomorrow.
What an absolute lying shambles of a business!! And to think I even signed up to a new full fibre contract! If your equipment works fine and you don't actually need to speak to a so called expert, then great, but as soon as something goes wrong, we're back to mail by horse and cart and everything in the house basically being fancy paper weights and they all required broadband!
Anyone know if I can claim some form of compensation off EE? I know it's only been Friday and Monday but I WFH and they've told blatant lies and literally don't sound bothered at all and seem to shrug shoulders like "it takes as long as it takes"
