Delayed Broadband Installation

NaturalWoman
Visitor

‎13-11-2023 01:45 PM

Hi, my mother has moved home and needs broadband to run her business. She's been in her new home for weeks and the installation keeps getting delayed. She's now been told she has to wait until December. How can she claim compensation for a lack of earnings please? 

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XRaySpeX
EE Community Star
EE Community Star

‎13-11-2023 02:21 PM

She can't claim for loss of earnings but she will get Automatic compensation for any delay in the promised installation date.

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