Contract End Switch and Billing Question

[manish33]

I am writing to dispute the charges on my most recent bill, dated 19th October 2024. My contract with EE ended on 3rd October 2024, and I switched to a new broadband provider on 12th October 2024.

I understand that my EE services continued until the switchover date, but I was charged for the full month's service.

As I terminated my contract 4 days in advance and the service was only active for a portion of the billing period, I believe this charge is incorrect.

I would appreciate it if you could suggest here and tell if EE refunds for the portion of the bill that covers the period after my contract ended.

Thank you for your time and attention to this matter.

[XRaySpeX]

@manish33 : This is not the place to dispute your bill. This user discussion forum can have no access to your specific account. You need to raise this with CS.

You should be receiving a final bill refunding for any time previously charged after you left EE.

[JimM11]

@manish33 Billing is one of those automated parts of the service, so if EE is like sky when i changed over back in march, i had one bill from sky, then bill from EE to start, you always pay in advance, sky took 6 weeks to sort out, then there was a return of all the money extra charge on the bill due to the cycle time and the period cross over, but you DO need to keep an eye on it yourself, do not close down any EE DD or there is no were to refund the money to, SKY did a credit for future use so had to call them up and get that cancelled and transferred back via the DD, once all sorted then cancelled the DD so no future oops which can also happen.... Hope that answers what you need. And good luck with your new BB....

If you have a dispute amount then you need to call EE CS account and billing to sort that out, no one here can help with that. You will find link on the help from above...

[Mustrum · Accepted solution]

@manish33  billing as with many service companies, is issued on a regular cycle, and does not stop until after you leave. You will be issued a final bill shortly, which will include a refund for any overpayment. As long as you have not cancelled your Direct Debit the money should go straight back to the same account.

If you have cancelled the DD, it will take a little longer before a cheque is issued.

You can find more details on the following Help pages https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan 

[manish33]

Thanks all for your replies, it helped.

I have canceled the DirectDebit 😞 
If I re-enable it will it still help in a speedy refund?

If not, what is the procedure to still get the refund if DirectDebit is canceled?

[JimM11]

@manish33 You can try to re-enable but will be surprised if the bank will allow such, but you will not know until you try. If it does not allow, then there is nothing that you can do, EE will send a refund check to the Name and Address registered on the account, and this will have added a further delay to your refund.

And if you wish to avoid any further charges, if EE have requested any return of goods which belong to them do so, keep the proof of postage, photo document and track the return, once you know it's back at EE they MAY inform you so.