Since getting broadband with EE/BT openreach, there have been continual takeover attempts.
I have had EE broadband for 3 weeks.
Every 2-3 days I get letters, texts and emails telling me there has been a take over attempt on my Internet.
I have been on the phone to EE customer services nearly everyday for three weeks.
I am told there is nothing they can do, as they can't see who is making the takeover request. After getting passed around multiple departments, most calls ending with a "sorry, there's nothing we can do".
The process to deal with this is just seemingly non-existent.
I am trying to change my service address with EE-Openreach...so I offered the idea that my the takeover attempts are being generated internally. And there's some sort of circular sillyness going on.
But again ..I was told that they can not confirm or deny that.
In order to takeover someones broadband you need to provide name, email, phone,card details etc. but apparently nobody in EE has access to this information from the person continually trying to require the services at my address...I have even been told this Information doesn't exist. It's a joke really.
Any help with this situation will be greatly appreciated.
Thank you
