17-03-2026 05:30 PM
I'm having connection issues but only to certain websites. This includes sites such as BBC, met office, trainline and transport for london. I thought it might be a .gov issue but other sites such as DEFRA work for me. Phoned EE and they can't see and issue their end. No parental controls have been set. Apparently this is something to do with DNS and routing. I had my company IT company check all the local laptop settings but it is affecting other devices if they are not connected to 5G.
Has anyone had this issue and has it been resolved?
Agnes
Solved! See the answer below or view the solution in context.
17-03-2026 10:47 PM
If it were a DNS issue try switching the DNS in the router, under Advanced > My Network > IPv4 Config > DNS Servers, away from EE's Auto ones to Manual with 1 of these public DNS pairs:
OpenDNS : 208.67.222.222 & 208.67.220.220 Google DNS: 8.8.8.8 & 8.8.4.4
Cloudflare DNS 1.1.1.1 & 1.0.0.1
17-03-2026 10:47 PM
If it were a DNS issue try switching the DNS in the router, under Advanced > My Network > IPv4 Config > DNS Servers, away from EE's Auto ones to Manual with 1 of these public DNS pairs:
OpenDNS : 208.67.222.222 & 208.67.220.220 Google DNS: 8.8.8.8 & 8.8.4.4
Cloudflare DNS 1.1.1.1 & 1.0.0.1