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Internal network

AndyJ67
Explorer

‎18-03-2026 09:09 AM

EE seems to be down here according to their status page - 24 hour outage potentially.

What's puzzling me is that our internal network is down as well. I run Home Assistant and can't even ping the IP address for that.

We have an SH20A

Does this sound right?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎18-03-2026 09:34 AM - edited ‎18-03-2026 09:46 AM

No, it shouldn't do as long as you are pinging its local internal IP, 192.168.1.x .

Try pinging other devices on your network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎18-03-2026 09:45 AM

@AndyJ67 Take it you have your home automation controller set for local mode off operation, if so it should be working fine without internet access!

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AndyJ67
Explorer
In response to JimM11

‎18-03-2026 09:57 AM

Yup. It's working. All the devices are ZigBee. So lights come on and go off with sensors. The only thing I have to do manually is put the house into night mode so the lights don't come on in the bedroom when you get up for a wee.  So I've had to hide the sensory.

But... Nothing in the house that is reliant on WiFi works. I should at least be able to ping internal devices. But they all just come up as unreachable. I can't connect to 192.168.1.254 - the router - either. 

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JimM11
Community Hero
Community Hero
In response to AndyJ67

‎18-03-2026 10:15 AM - edited ‎18-03-2026 10:20 AM

@AndyJ67 Is the EE Hub still showing as wifi connected but with the ! exclamation mark for no Internet access on the device that is connected? Would try the web manager http://192.168.1.254 and see if you can get to the hub that way both wireless wifi and also wired Ethernet if you have something you can connect to the Hub with.

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