Connection Dropping Out At The Same Time Every Day

[ow259]

Hello! 

I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with the clocks so it has stayed at the hour of 12am. 

It's incredibly frustrating to be doing something and being disconnected from everything. Playing online gets hit the hardest as you can imagine.  The connection drops for both Wi-Fi and Ethernet. 

The logs in the admin panel of the router don't show anything for this at all. This wasn't a problem when I was using Sky. 

There are no other issues. Speed is fantastic, the other 23 hours of the day works perfectly.

I am on the 1700mbps package using the Wi-Fi 7 Smart Hub Pro. 

[JimM11]

@ow259 So what indicates that there is a drop then if nothing is shown in the log file? Do you see it on other devices, everything goes, mobile drops out etc?

[ow259]

Hey, thanks for the reply! - On PC, anything connected online would tell me that I'm offline. E.g. steam would go offline and any game I'm in would kick me out to menu, Discord calls would drop out, telegram for example would be in a connecting loop, Web Browsing wouldn't work. Windows keeps the ethernet connection icon though, never changes to the disconnected globe icon. I have tested this with another windows PC and it does the same thing. 

On my phone and iPad for example, they just cant load anything while connected to the network at that time. After the small amount of time, everything comes back to life. Incredibly tedious. 

Its not like the router is rebooting or anything. It is fairly quick, a minute or two at most usually and around the same time every night. 

The only thing in the routers logs are device connections to the Wi-Fi. Nothing particularly useful in them unless there's somewhere with more technical information. 

[JimM11]

@ow259 You are not using anything like wifi enhancer etc, or setting of parental controls?

[ow259]

Wi-Fi enhancer is not setup, no parental stuff setup! 

[JimM11]

@ow259 That's good, so now only need to establish that if it is either router or ont dropping off, as you say it appears everything stops functioning, this may also be nothing to do with either of those two devices, this does if you wish take some input from you as a process of elimination but if you are as said experiencing this at the same time every evening. Would suggest everything off before the fault, watch something streaming say on your pc, if it survives then something else causing problem if not then exact same 1 day later but another device, and if same 2 days in a row, down then to Router/ont or outside influence causing problem. Not anything else posted in the forum with anything like your fault description.

[JimM11]

@ow259 As a footnote, you don't have an (open fault) and EE are doing diagnostic on your line or anything like that, as far as you are aware off?

[joanneferguson1]

Hi I am also having this same issue it seems to happen around 12-12.30 am every day without fail around this time my pc and all devices in my home will have no internet for a few moments then all is fine for another 24hrs.

[ow259]

Yeah I assumed it was either the Router or ONT. Sounded like it was something configurable since it is the same time. Ill chalk it down to Router/ont/outside influence since i could be doing anything before the connection just drops off! And also, as far as i know, there are no diagnostics, engineering works or anything of the sorts on my line currently. Thanks 🙂

[ow259]

sounds exactly like the same. I think thats more accurate timing. Its always first half of 12am