Connected however no internet.

[MintyBubs]

Everything was working well and normal and then suddenly we lost internet. Our smart hub had a solid aqua light but no connection from any of our devices to the internet. Then we reset our hub, it connected and showed a solid aqua light again but still no internet, so I factory reset it and now it is a solid yellow light. Please help.

[PHATE]

No Warning - No Fix - WEB DENIED & FOR HOURS TOO !!

#Bloody Raging to say the least !! 

It's a ruddy good job i wasn't trying to "REMOTELY LAND AN AIRPLANE" with

"KEVIN-Tells Fibs-BACON" onboard ...ISN'T IT !! ??

Would make a great next tv advert though !!

Cheers Kevin (and EE I.T Support~Less Crowd) !!

KEVIN's EXPRESSION as he WATCHES the ALTIMETER PLUMMET on EE REMOTELY CONTROLLED PLANE...>>

"MAYDAY MAYDAY...!!!!!!"

[Christopher_G]

Hi @Ant602

Have you spoken to our Broadband technical support team about this recently?

Chris

[James_B]

Good Morning,

We are very sorry for the problems EE broadband customers had for a short time overnight. We worked quickly to fix the issue, and mobile and data services were not affected during this time.

James

[Treezajane]

A short time?? Really? 10 hours is a short time???

good job you weren’t trying to LAND THAT PLANE with Kevin Bacon on tv then eh! 
we should have been notified it would affect the broadband 

Sorry fiesnt cut it😱🤬😡

[Simbasue02]

Internet down again bill not gone down this been going on 2 year try employing engineer s real ones not cowboys cos they talk out ther ass

[Christopher_G]

Hi @Simbasue02

Welcome to the community.

Is this fixed line broadband that you have or mobile broadband? How long has it been down for?

Have you tried restarting your router?

Chris