I made a complaint about incorrect information I received on the phone from. Customer service advisor about the cost of terminating my contract which I took out with EE when my BT contract expired.
For some reason I was expecting same service but is really poor and not standard I have come to expect so I asked how much to terminate.
Totally wrong amount so I made a complaint which I received an email to say complaint had been closed with no statement as to what investigations were made and why the case has been closed. Anybody can just close a case and not have actually done anything.
i did call and ask why closed and the advisor said would send a message but another email arrived to say case had been closed…which actually is fairly typical of really bad general customer service as say will provide information or say will take action and nothing done and nothing happens and just frustrating
I do have a complaint reference but I cannot find a record of the complaint on my account.
I have closed the account and paid the final bill but I would like to take further, possibly Ombudsman but EE not really very helpful (obviously, as not really in their interest) but not sure what to do.
Can anybody provide any advice or had any similar experiences
